I want to expand a bit to yesterday’s post, “Hey, Look at the Grouse!”
When I was working as a news editor, my key skill was the ability to quickly analyze situations, find solutions and enact them.
After troubleshooting new software at my newspaper, I was asked to help out a sister paper resolve serious workflow issues. I gladly drove out.
When I arrived, I sat down with the news and copy desks to get a clearer picture of what was and wasn’t working. The quotes that follow are not exact, but illustrate what transpired:
Me: “So, how’s it going with the new software?”
News editor: “Fine. Everything is great.”
Copy editor: “Yup, everything is just fine.”
Slot editor: “Couldn’t be better.”
This went on with every staff member. Everything was just GREAT!
Me: “Please, my newsroom is using the same software, which we know is full of bugs. You can’t tell me there are no problems. I wouldn’t be here if everything was okay. If we’re to get anything accomplished, I need an honest assessment.”
News editor: “We were told by our manager to say everything is fine.”
Me: “Well, that’s not very productive, is it? Okay, here’s the deal, you tell me what’s really going on, and we’ll work on solutions. Anything you say is just between you and me.”